{"id":2590,"date":"2024-10-02T16:45:52","date_gmt":"2024-10-02T14:45:52","guid":{"rendered":"https:\/\/www.santllei.com\/faqs\/"},"modified":"2025-05-15T09:55:05","modified_gmt":"2025-05-15T07:55:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.santllei.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; left_padding_desktop=&#8221;60px&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;60px&#8221; left_padding_tablet=&#8221;30px&#8221; constrain_group_4=&#8221;yes&#8221; right_padding_tablet=&#8221;30px&#8221; left_padding_phone=&#8221;20px&#8221; constrain_group_6=&#8221;yes&#8221; right_padding_phone=&#8221;20px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; sticky_content=&#8221;true&#8221; sticky_content_functionality=&#8221;js&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h6&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;&#039;{&#039;FAQS&#039;}&#039;&#8221; text_direction=&#8221;default&#8221;][\/split_line_heading][split_line_heading animation_type=&#8221;default&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;4.5vw&#8221;]\n<h1>We answer your questions<\/h1>\n[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column top_padding_desktop=&#8221;80px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;General&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the maximum capacity of the venue for corporate events?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The rooms of the Mas de Sant Lle\u00ed can accommodate up to 530 people in auditorium format, 550 people in banquet format and 1,300 people in cocktail format.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What types of corporate events can be held?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">We can organize conferences, seminars, workshops, product launches, business meetings, gala lunches\/dinners and <\/span><i><span style=\"font-weight: 400;\">team building<\/span><\/i> events<span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Banquets and cocktails can be held in our gardens and woodland areas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In these spaces you can also make locations for photo sessions and recordings.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What are the hours when events can be held?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Schedules can be flexible depending on the needs of the event.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What services are included in the rental fee for the space?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The rental fee includes the use of the budgeted space, the wifi and access to the common areas such as the porch and the terrace of the living room.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Reserves&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to reserve the space for back-to-back events?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">You can book one or more dates by contacting us directly by phone, email or through our website.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the deposit required to confirm a reservation?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">We require a deposit of 20% of the total amount of the budget with a minimum of 2,000 euros.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are cash payments accepted?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Payments of more than 1,000 euros in cash, account deposits or bearer cheques are not accepted.  <\/span><span style=\"font-weight: 400;\">All payments must be paid by bank transfer.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How much time in advance is needed to reserve the space?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">We recommend booking as far in advance as possible to ensure availability, especially in busy seasons.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Equipment and technology&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do the rooms have audiovisual and technical equipment?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, we have projectors, screens, sound systems, microphones and other audiovisual equipment.  <\/span><span style=\"font-weight: 400;\">The rates of each team are set according to the needs of the event.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can external technological equipment be brought?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, you can bring your own equipment, but we recommend coordinating with our technical team to ensure compatibility.  <\/span><span style=\"font-weight: 400;\">Some of the external teams have a fee imputed.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are technical staff available during the event?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, we have technical staff to assist with any need related to the farm&#8217;s audiovisual equipment.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Catering&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you offer catering services?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, we offer a variety of options that can be customized to your needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We can offer coffee <\/span><i><span style=\"font-weight: 400;\">breaks<\/span><\/i><span style=\"font-weight: 400;\">, executive menus, buffets, cocktails, gala menus and menus for special events (summer lunches\/dinners, anniversaries, institutional events and Christmas celebrations).<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are there options for special menus?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, our catering services can provide menus tailored to various dietary needs.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can an external caterer be hired?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">External suppliers are allowed on an exceptional basis if the property is rented in its entirety.  <\/span><span style=\"font-weight: 400;\">In these cases, the client is in charge of the organization, coordination and supervision of the event.  <\/span><span style=\"font-weight: 400;\">External service providers must be approved in advance by our team.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Additional services&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you have agreements with additional service providers?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, we can recommend trusted suppliers for photography, DJ, lighting, scenery, decorations to personalize the spaces and other additional services.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Logistics &amp; Access&lt;br&gt;<br \/>\n&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Does the access have parking?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, our facilities have a large parking lot for attendees with a capacity of up to 500 parking spaces.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is the farm accessible to people with special needs?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, our facilities are accessible and we have ramps to facilitate access to all spaces.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Pricing &amp; Payments&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What are the venue rental rates?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Fees vary depending on the size of the event and the additional services required.  <\/span><span style=\"font-weight: 400;\">Please contact us for a custom quote.<\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;80px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Event Management and Coordination&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;2vw&#8221; font_size_phone=&#8221;28px&#8221; font_size_tablet=&#8221;32px&#8221; font_line_height=&#8221;1.1&#8243;][\/split_line_heading][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Does the venue provide an event coordinator?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Yes, we assign a professional and trusted person to help you plan and manage all aspects of your event.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After you make your booking, this person will work with you to ensure that all the details of the event are managed according to your needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The necessary meetings and communications will be scheduled to ensure that your event at Mas de Sant Lle\u00ed is a success.<\/span>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; 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